What Can We Help You With?

The Family Information Center Help Desk is available Monday through Friday from 8:30 AM EST to 8 PM EST. Once you submit a request, you will receive a response within one business day. If you submit a request on a weekend or holiday, you will receive a response the next business day. You can also call the Help Desk at 855-239-3850 and speak with a representative Monday through Friday, 8:30 AM EST to 8 PM EST.