Privacy Policy

Bright Horizons is committed to maintaining the confidentiality, integrity and security of your personal information.  Bright Horizons takes its responsibility to protect your personal information very seriously.  This privacy policy covers Bright Horizons’ practices for collecting and processing information about its customers, visitors and job applicants.

Who controls personal information collected by Bright Horizons?

In the United States and Canada: Bright Horizons Family Solutions LLC (through its related affiliates) is the data controller for the personal information collected about you.  Our world headquarters are located at 200 Talcott Avenue South, Watertown, Massachusetts 02472, USA.

In the United Kingdom: Bright Horizons Family Solutions Limited is the data controller for the personal information collected about you. Its registered office is located at 2 Crown Court, Rushden, Northamptonshire, NN10 6BS, UK.

In Ireland: Bright Horizons Family Solutions Ireland Limited is the data controller for the personal information collected about you. Its registered office is located at College Business & Technology Park, Blanchardstown, Dublin 15.

Why does Bright Horizons collect personal information?

We limit the information we collect to what is necessary to provide you with high quality services and respond to your specific requests. There are several reasons why we need to collect personal information:

How do you consent to Bright Horizons' use of your personal information?

By providing your personal information, you are consenting to its collection, use and disclosure by Bright Horizons for the purpose outlined in this privacy policy. If you choose to withhold personal information, you may not be allowed to use Bright Horizons' services.

Who may use this website?

Bright Horizons websites are intended for use by adults. Bright Horizons does not solicit or knowingly collect any information from visitors under 18 years of age.  Please do not use any of our websites if you are not yet 18 years old or of the age of majority where you reside. 

What Personally Identifiable Information Does Bright Horizons collect?

The type of business relationship you have with Bright Horizons will determine the specific information we will need to collect from you.

If you use our services, we will collect:

If you are a visitor, we will collect:

If you are a job applicant, we will collect:

How does Bright Horizons collect information?

There are two ways Bright Horizons may collect information: actively, as described above, or passively.

Passive Information Collection: As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

This site may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

A "cookie" is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences. You can set your browser to reject cookies, however not all aspects of the site may be available to you if you choose to do so.

"Session" cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This site uses session cookies.

"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the Web site visitors find most valuable, and customizing the Web site based on your preferences. This site uses persistent cookies.

"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor's computer. This site uses Internet tags. Tags have been placed both on online advertisements that bring people to the site and on different pages of the site. These tags indicate how many times a page is opened and which information is consulted. We do not collect or seek personally identifiable information through these tags.

"Navigational data" ("log files," "server logs," and "clickstream" data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This site uses navigational data.

Where does Bright Horizons store personally identifiable information?
Who does Bright Horizons share personally identifiable information with?

Bright Horizons considers your personal information confidential and does not share it with others except as described in this privacy policy. There are limited circumstances that require Bright Horizons to disclose your personal information to others in order to deliver services or for Bright Horizons' necessary business purposes, such as

How can individuals access or update their personally identifiable information?

You can access, change or obtain copies of the information we have gathered about you in the following ways:

How does Bright Horizons protect your personal information?

Bright Horizons utilizes appropriate technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure of the personal information we collect. Bright Horizons securely stores the information you enter on its websites, including registration and payment information and your account password. However, no computer system or information can ever be fully protected against every possible hazard. As a result, Bright Horizons cannot guarantee the security and privacy of the information you provide to us.

You also play a valuable part in security. Your password to access your registration information should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log out and exit your browser to prevent unauthorized users from returning to your online Bright Horizons account. If you believe that someone has improperly used or provided information about you that you did not authorize, please contact us immediately in one of ways provided below.

Links to third party websites

The Bright Horizons website may contain links or references to other websites. Please be aware that we do not control other websites and this privacy policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit.

How can individuals contact Bright Horizons?

If you have any questions, comments, or concerns about this privacy policy or how we are handling your personal information, please contact us at dataprivacy@brighthorizons.com, or by mail at the following addresses:

In the United States and Canada - 200 Talcott Avenue South, Watertown, MA 02472 USA

In the United Kingdom and Ireland - 2 Crown Court, Rushden, Northamptonshire, NN10 6BS UK

Will this Privacy Policy change?

This privacy policy is subject to change and we will post revisions on our website. Please check back periodically, especially before you provide any personal information. This privacy policy was last updated on June 1, 2010.

Other Terms:

Your use of any Bright Horizons website is subject to our Terms of Use.